Customer Success Manager
Pubblicato il 15-08-2026 - Canonical in Milano
Questa posizione è in Canonical
Il processo di selezione sarà interamente gestito Canonical.
Questa occasione è disponibile in Milano, Torino, Padova, Bologna, Firenze, Roma, Napoli, Bari, Catania, Cagliari.
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The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio,
from Ubuntu to open source infrastructure and applications. This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions. Location: This role will be based remotely worldwide. What your day will look like
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A;, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points an