Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Construction Industry. This position is ideal for individuals who possess a strong customer service orientation and are interested in supporting clients in a dynamic and growing sector.

Responsibilities
- Provide outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to construction products, services, and project support.
- Handle order processing, product availability checks, and shipping inquiries.
- Resolve customer complaints efficiently while ensuring a high level of satisfaction.
- Maintain comprehensive knowledge of the construction industry and the company’s product offerings.
- Document all customer interactions meticulously to facilitate further communication and service improvements.

- Collaborate closely with sales and operations teams to address customer needs effectively.

Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, preferably within the construction or industrial sector.
- Strong communication and interpersonal skills.
- Ability to handle tough situations with professionalism and provide effective solutions.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with excellent organizational skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits
- Private Health Insurance
- Training & Development
- Performance Premio
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight,

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