Guest Experience Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ffjhg

Season 2026: At Russotti Gestioni Hotels Spa we are seeking a professional Guest Experience Manager to join our Delta Hotels Marriott Giardini Naxos team.
He serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby and handles the tracking of service issues.
CANDIDATE PROFILE
* High school diploma or GED; 5 years experience in the guest services, front desk, or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;

CORE WORK ACTIVITIES

Leading Guest Services Teams
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.




* Serves as a role model to demonstrate appropriate behaviours.
* Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
* Celebrates successes and publicly recognizes the contributions of team members.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Maintaining Guest Services and Front Desk Goals
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
* Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
* Interven

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ffjhg