Analyst - Delivery Speed, Same Day,E Planning & CX metrics
Pubblicato il 15-08-2026 - Amazon Eu Sarl (Italy Branch) in Milano
The applicable collective agreement for this role is Analyst Delivery Speed. The position is classified at level 5 or above, depending on the candidate's skills, competences and experience.
Have you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of systems & processes are running behind the scenes to power the whole operation? If so, this role is for you.
The team: Same Day, E2E Planning & CX metrics
Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion.
We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe.
Same Day E2E Planning & CX Metrics is focused on Amazon most complex problems, processes and decisions: How improving Same Day Delivery Speed to our customer.
We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and costs.
Key job responsibilities
You will support the team in defining the overall delivery speed strategy across Europe. This is a role for an exceptionally talented person passionate about delivering concrete improvement for our customers.
The role includes 60% analytical activities and 40% of stakeholder/project management
Innovation & Stakeholder/Project management
Use and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in your country
For the most complex and ambitious opportunities, quickly launch new pilots, and build scale-up business case with benefits, bottlenecks, risks and resources required
For the algorithmic opportunities, work with teams of software developers and research scientists to design the next round of software innovation
Lead regular business review with partner teams to monitor the progress of projects in