Customer Success Manager
Pubblicato il 15-08-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Italy.
This role offers the opportunity to manage high-value strategic accounts across EMEA within a cutting-edge AI and data infrastructure environment. You’ll take ownership of customer adoption, retention, and expansion while helping organizations achieve measurable business outcomes. Acting as a trusted advisor, you’ll build relationships with both executive stakeholders and technical teams. The position combines customer success leadership with hands-on technical troubleshooting and a strong understanding of modern data infrastructure. You’ll work closely with Sales, Support, Product, and Engineering to resolve challenges and identify opportunities for growth. This is a remote role designed for someone who thrives in a fast-moving, technically sophisticated, and collaborative international environment.
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Accountabilities
Own customer success across strategic accounts, with a focus on adoption, retention,
customer satisfaction, and expansion.
Lead customer onboarding and adoption through tailored success plans aligned with customer objectives and desired business outcomes.
Build trusted-advisor relationships with executive and operational stakeholders, understanding their priorities and ensuring strong long-term engagement.
Conduct regular Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) to demonstrate ROI, track progress, and align on future priorities.
Provide an elevated level of technical support by helping customers troubleshoot issues, bugs, upgrades, and operational challenges.
Monitor customer support cases, ensure questions and concerns are addressed, and coordinate closely with Support teams to drive timely resolution.
Identify and develop expansion opportunities in partnership with Sales, contributing to the growth of strategic accounts.
Represent the customer interna