CUSTOMER SERVICE MANAGER_GESTIONE CLIENTI

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Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Customer Support Manager for UN and Global Accounts
The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products. The CSM manages government contracts with responsibility for successful delivery of Service products for Local government customers. Manages the relations with external partners responsible for delivering Service products to customers. Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work,



and meeting P&L; and receivables goals; overseeing contract P&L; performance including meeting Service billing and cost performance goals. Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams. The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base. Financial Acumen: Strong financial management skills to monitor revenue streams, track billing and cost performance, and meet assigned P&L; and receivables targets.
Pre-Sales Experience: Required background supporting pre-sales activities and collaborating closely with sales teams to drive business objectives and growth.
Contract & Account Manageme

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fgmsl