Specialist Services Administrator
Pubblicato il 15-08-2026 - VIT Incoming in Italia
Customer Service Specialist (Europe Travel Support) based in Parma
VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.
We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.
Work Schedule
~ Rotating 2-week schedule:
~ Wednesday to Sunday for 2 weeks
~ Monday to Friday for 2 weeks
~Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
Respond to and resolve client inquiries, concerns, and special requests during their travels
Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
Collaborate with the operations team to continuously improve our service delivery and client experience
Previous experience in customer service, preferably in the travel or hospitality industry
Excellent verbal and written communication skills in English; additional European languages highly valued
Genuine passion for travel and commitment to exceptional service
Permanent employment contract (contratto di lavoro dipende