Guest Service Line Appartenente alle Categorie Protette

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fgt2p

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Area: Guest Experience and Customer Service

Location: Milano, IT

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family ?

Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you ?

Mission

Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.

Key Responsibilities
- Manage guest requests via telephone and personalize their experiences.
- Offer tailored services and apply upselling techniques.




- Handle customer incidents and adhere to departmental standards.
- Utilize management tools and follow improvement plans based on customer feedback.
- Ensure health and safety protocols are followed.

Requirements
- Education: Training in Tourism, Hospitality, Marketing, or similar.
- Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
- Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.

At Meliá we are all VIP ?

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling t

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fgt2p