Associate Account Manager II, 12 month FTC
Pubblicato il 15-08-2026 - Traveltechessentialist in Milano
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Role Overview
This role coaches and supports customers to help them succeed on the company’s platform. The position focuses on increasing customer value through effective commercial conversations, relationship building, and solution-oriented support.
Key Responsibilities
- Build and begin developing relationships with customers and their account teams,
including key buyers and decision-makers
- Support the creation of opportunities such as progress meetings and exploratory conversations to grow customer accounts
- Develop an understanding of customer business challenges through appropriate internal and external channels
- Recommend products, services, and insights that align with customer needs
- Complete basic account plans that outline tactics to acquire and maintain business
- Build an understanding of how the department operates and contributes to the broader organization
- Develop awareness of policies, practices, trends, and competitor activity that affect the organization and its customers
- Gain a basic understanding of the financial impact of decisions and solutions on both the organization and customers
- Guide accounts toward valuable insights and present recommendations that agevolazioni both the customer and the organization
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