Customer Success Manager
Pubblicato il 15-08-2026 - Lexroom in Milano
At Lexroom, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We're growing fast, backed by top-tier investors and a world-class team committed to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the evolution of legal AI with the same rigor and precision that define our product.
Why Lexroom?
Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. Work with the Best: Collaborate with exceptional minds driven by competence, curiosity, and ambition. Deliver Meaningful Results: Your contribution will empower legal professionals to make faster, clearer, and more reliable decisions worldwide.
Join us as Customer Success Manager to own Lexroom's most important Italian clients.
You will carry a dedicated portfolio of enterprise and mid‑market accounts, top-tier law firms, in‑house legal teams, and companies, and be their strategic point of reference from launch through renewal and growth. You report into our Customer Success leadership (Stefano Tuvo, area lead) and work with first‑tier client names across industries.
What You'll Do
- Own a portfolio of enterprise and top‑tier clients end to end—from pre‑sales alignment with the Sales team, through launch, to ongoing outcomes post go‑live.
- Build and sustain trusted relationships with senior stakeholders, keeping client goals and Lexroom solutions aligned.
- Maximize revenue per client: drive renewals, upsell, and uplift, growing existing accounts rather than chasing net‑new.
- Oversee onboarding and delivery for measurable business impact, staying present and on‑site with your key accounts.
- Turn client feedback into action for Product, Marketing, and Opera