Customer Relations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fhrdk

Questa posizione è in Campari Group

Il processo di selezione sarà interamente gestito Campari Group.

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Description

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description

The Customer Relations & Supply Specialist is responsible for the end-to-end management and optimization of customer service and supply chain activities for the Netherlands market within the Benelux role acts as the key link between customers, commercial teams, planning, finance, and logistics partners,



ensuring excellent service levels while driving operational excellence, performance improvement, and process optimization.

Key Responsibilities

Customer Relations & Operations
- Own the end-to-end Order-to-Cash process for assigned customers.
- Act as the primary operational contact for customers and logistics partners.
- Build strong customer relationships and proactively manage service-related topics.
- Coordinate with Sales, Demand Planning, Finance, and 3PL providers to ensure smooth execution.
- Manage shortages, delivery issues, and escalations, ensuring timely resolution.

Performance & Analytics
- Monitor and analyze key KPIs including Service Level, OTIF, logistics costs, and inventory accuracy.
- Prepare reports and dashboards using SAP, Excel, and Power BI.
- Identify trends, root causes, and improvement opportunities to enhance customer experience and operational performance.

Continuous Improvement
- Lea

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fhrdk