Rooms Division Manager
Pubblicato il 15-08-2026 - Hesperia group in Milano
Department: Rooms
Location: Milan, IT Italy
Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
Immerse yourself in Tivoli’s philosophy and its long‑lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B;, while providing insider destination knowledge.
What will be your mission?
As Rooms Division Manager, you will assume strategic and operational stewardship over the entire Rooms Division, encompassing Front Office, Housekeeping & Maintenance, Guest Relations, Concierge, and Guest Services (Porters & Doormen). Your primary mission is to establish, uphold, and transcend brand service benchmarks and operational execution quality.
In parallel, you will serve as the custodian of alignment with The Leading Hotels of the World and LQA (Luxury Quality Assessment) protocols. By championing a culture of continuous development and sophisticated on-the-job training, you will inspire the team to master the art of luxury service, ensuring that every high‑end detail resonates throughout the guest experience.
What will you do?
Strategic Leadership & Excellence in Operations
- Orchestrate and oversee all operational and administrative facets of the Rooms Division.
- Cultivate a seamless, deeply personalized, and flawless service flow that reinforces the property's ultra‑luxury positioning.
- Analyze and optimize room occupancy, revenue metrics, and departmental operational costs, maintaining strict oversight of payroll and staffing efficiencies.
- Drive guest gratification metrics to peak performance, proactively monitoring Gu