Service Desk Analyst
Pubblicato il 15-08-2026 - JFC Staffing Companies in Italia
We are hiring an experiencedService Desk Analystto join a growing IT support team, offering up to65k plus premio potential and excellent benefits. This role is 100%on-site in Lancaster.
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Our client has a history of internal promotions, with many past placements advancing within the organization.
In this role, you will handle a wide range of user requests and incidents related to core IT systems, ensuring timely resolutions and excellent customer service. The ideal candidate will possess strong technical troubleshooting skills, good communication, and a proactive approach to problem-solving.
Key responsibilities include:
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- Managing and resolving end-user requests for hardware, software, and applications, including desktops, laptops, and mobile devices
- Performing initial incident assessment, triage, and research
- Collaborating with support teams for escalated issues
- Documenting incidents from report to resolution in tracking systems
- Providing professional customer interaction and building positive support experiences
- Supporting Office 365 environment, Active Directory, and user management
- Participating in an on-call rotation to support after-hours needs
- Contributing to process improvements and knowledge base updates
Qualifications:
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- 2-3 years of experience supporting Windows OS and Office 365 applications
- Solid understanding of Active Directory and user account management
- Good communication skills with a customer-focused mindset
- Experience working in MSP or hybrid environments is a plus
- Familiarity with Microsoft InTune is advantageous, but not mandatory
- Ability to thrive in a fast-paced environment, prioritize tasks, and take xysqume ownership
- Mature, resourceful, and eager to develop leadership capabilities
Benefits:
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- 3 weeks PTO to start
- Health coverage (medical, dental