Service Desk Analyst
Pubblicato il 15-08-2026 - Altro in Roma
We are hiring an experienced Service Desk Analyst to join a growing IT support team, offering up to 65k plus premio potential and excellent benefits. This role is 100%on-site in Lancaster.
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Our client has a history of internal promotions, with many past placements advancing within the organization.
In this role, you will handle a wide range of user requests and incidents related to core IT systems, ensuring timely resolutions and excellent customer service. The ideal candidate will possess strong technical troubleshooting skills, good communication, and a proactive approach to problem-solving.
Key responsibilities include:
Managing and resolving end-user requests for hardware, software, and applications, including desktops, laptops, and mobile devices
Performing initial incident assessment, triage, and research
Collaborating with support teams for escalated issues
Documenting incidents from report to resolution in tracking systems
Providing professional customer interaction and building positive support experiences
Supporting Office 365 environment, Active Directory, and user management
Participating in an on-call rotation to support after-hours needs
Contributing to process improvements and knowledge base updates
Qualifications:
2-3 years of experience supporting Windows OS and Office 365 applications
Solid understanding of Active Directory and user account management
Good communication skills with a customer-focused mindset
Experience working in MSP or hybrid environments is a plus
Familiarity with Microsoft InTune is advantageous, but not mandatory
Ability to thrive in a fast-paced environment, xysqume prioritize tasks, and take ownership
Mature, resourceful, and eager to develop leadership capabilities
Benefits:
3 weeks PTO to start
Health coverage (medical, dental, vision)
Fully vested 401(k) with a substantial match
Additional