Technical Program Manager
Pubblicato il 15-08-2026 - Altro in Milano
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role: We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication,
ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.
Areas of ownership: Project Ownership & Delivery
Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log.
Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
Translate technical complexity into clear business impacts