Customer Quality Engineer
Pubblicato il 15-08-2026 - Altro in Legnaro
MAKE THE DIFFERENCE THINK CUSTOMER FIRST EXPERIMENT CARE BE OPEN
Do you want to make a difference? Our goal is to always put customers and people first Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code , the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together
We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.
Position
We are currently seeking a Customer Quality Engineer to join our Quality team. In this role, you will act as a key interface between CAREL and customers on quality-related topics, ensuring effective claim management, structured communication, and the successful execution of improvement actions aimed at increasing customer satisfaction.
The position reports to the Group Quality Manager .
Key Responsibilities
Act as the main quality contact for customers, ensuring regular communication and alignment on open quality topics, priorities and ongoing improvement actions.
Build effective relationships with key accounts, participating in recurring meetings, quality reviews, customer visits and dedicated follow-up sessions on claims, performance and action plans.
Contribute to the management of Voice of Customer (VOC) activities by analysing feedback, highlighting recurring issues and negative trends, and supporting the definition and monitoring of improvement plans.
Support the planning and execution of customer audits and visits, helping define objectives, agenda, stakeholders and expected outputs, while coordinating the involvement of the relevant internal functions.
Manage customer claims end-to-end, from issue intake and data collection to investigation, roo