Customer Quality Engineer
Pubblicato il 15-08-2026 - Franke Group in Fabriano
About Franke We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About The Job To reach our ambitious targets and guarantee the highest quality in our markets,
we are currently looking for a Customer Quality Engineer who will be in charge of managing some customers with the objective to reduce the percentage of defectiveness of our products and non-quality costs.
This role is based in Fabriano (AN), Italy and reports to the Head of Quality Hoods.
Your tasks
- Ensure customer expectations and contractual Quality requirements are met, checking their application in all the Project phases;
- Ensure the continuous improvement processes, promoting changes aimed at increasing effectiveness and efficiency;
- Ensure proper interface management with Customers for Quality aspects;
- Contribute to measure customer satisfaction by interfacing the clients on specific projects if needed;
- Ensure the execution of audits (internal and external) on Projects;
- Ensure proper improvement action plans as per Customer Satisfaction results;
- Ensure proper analysis, escalation and management of important quality issues in processes, products and systems installed and/or delivered to customers concerning the project;
- Ensure the analysis of projec