Italian Speaking Senior Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fimei

Posizione For our Flagship Store in Via Condotti, Rome, we are seeking a Senior Client Advisor. Through creativity, entrepreneurship and passion, our sales team enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.
Sales and Services
Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers, including participation in networking events.
Handle the sales process according to established service standards (from initial Welcome to final Packaging).
CRM (Customer Relations Management)
Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs.
Proactively develop prospects within the CRM database, leveraging social aptitude and networking activities.
Execute all one-to-one CRM activities as per Store Director's instructions,



including CRM After Sales Service (e.g., follow-up on watch maintenance).
Apply all sales-related procedures and guidelines (security, fiscal, legal, etc.).
Ensure front-of-shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines.
Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored.
Desired Skills And Experience
Proven experience in High-End retail sales.
In-depth knowledge of Fine and High-End Jewelry & Watches.
Proficiency in computer skills (MS Office Suite).
Fluent in English and Italian.
Strong Interpersonal skills and outstanding customer orientation
Strong teamworking and networking attitude

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fimei