Customer Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fimjg

We've learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. What To Know Commvault does not conduct interviews by email or text. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. We are looking for an experienced Customer Support Engineer in UK OR Italy to join our highly skilled and collaborative Server Focus Group. The Server team has a primary focus on the CommServe and the technologies that underpin it. This includes troubleshooting complex issues involving authentication, security, networking, SQL databases, workflows, and associated web services.



As a senior member of the team, you will work directly with enterprise customers to investigate critical issues, drive root cause analysis, and collaborate closely with Engineering and Product teams to deliver timely resolutions. You'll be part of a team that values technical excellence, continuous learning, and delivering outstanding customer experiences. Position Responsibilities Provide advanced technical support for complex issues relating to the Commvault CommServe platform and associated technologies. Workflows and Automation Reporting and Monitoring Authentication and Authorization Security and Role-Based Access Control (RBAC) Commserve Administration and Configuration Networking and Connectivity Analyse logs, diagnostics, SQL queries, and application behaviour to identify root causes and resolve customer issues. Deliver best-in-class support for business-critical and time-sensitive customer situat

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fimjg