Founding CRM
Pubblicato il 15-08-2026 - ThinkFree S.r.l. | Holding ecosystem in Milano
Founding CRM & Customer Success Manager
*SaaS Onboarding, Adoption & Retention | 0→1 Role*
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Milan, Italy
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Permanent Tempo pieno
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€32K–€38K + performance bonus, based on experience
We are looking for a
Founding CRM & Customer Success Manager
to help us build the first CRM, onboarding, adoption and retention engine for
one of ThinkFree’s core digital initiatives
.
This is a
0→1 role
.
You will not manage an existing Customer Success structure —
you will help create it from scratch
.
The initiative is an early-stage digital ecosystem focused on
certified skills, verified professional profiles and the long-term adoption of schools, training organizations, institutions and enterprise partners
.
You will work closely with the Founders, Sales Manager, Growth Marketing Specialist, Product & IT team, trainers and Network Leads to transform signed opportunities into
structured, active and satisfied customers
.
The role will initially focus on this digital ecosystem and is designed to evolve as
ThinkFree expands its SaaS customer portfolio
.
The customer lifecycle you will help build
Sales Handover → CRM Onboarding → Adoption → Satisfaction → Retention → Expansion
This is
not a traditional customer support role
and it is
not a pure CRM administration role
.
We are looking for someone who combines customer relationships, SaaS onboarding, data quality, workflow design, user adoption and operational execution.
How you will work with Sales
The
Sales Manager owns the commercial relationship
: prospecting, meetings, pricing, negotiation and closing.
Once an organization is ready to proceed, the
CRM & Customer Success Manager takes ownership of the operational customer lifecycle
.
You will turn commercial information into:
- structured CRM accounts;
- onboarding plans;
- active users;
- adoption workflows;
- measurable customer adoption, satisfaction and engagement;
- retention and expansion opportunities.
1. Key Responsibilities. Customer Onboarding & Data Activa