Guest Experience Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fjwa5

To create exceptional guest experiences, we are looking for a warm, attentive, and service-oriented Guest Experience Agent (m/f/d) who delights our guests through personalised care, tailored recommendations, and a genuine passion for hospitality.

YOUR TASKS:
- Personally assisting our guests as the main point of contact for requests, questions, and special arrangements
- Managing our WhatsApp guest service with prompt, professional, and personalised communication
- Actively advising guests and upselling premium experiences, hotel services, and exclusive offers
- Planning and organising individual guest stays, including transfers, restaurant reservations, exclusive experiences, and recommendations for excursions in the Dolomites
- Receiving and coordinating room service orders
- Working closely with Front Office, Housekeeping, Spa, and Food & Beverage to ensure seamless and personalised service
- Building long-term guest relationships and creating unforgettable holiday experiences

YOUR PROFILE:
- Professional experience in luxury hospitality, ideally as a Guest Experience Agent,



Front Office Agent, or Concierge
- Warm personality with a strong service mindset and genuine enjoyment of guest interaction
- Excellent understanding of individual guest needs and a passion for delivering exceptional service
- Strong organisational skills with a structured, independent, and solution-oriented working style
- Excellent communication skills, empathy, and a confident professional presence
- Confident use of digital communication tools; experience with hotel management systems is an advantage
- Excellent command of English, German, and Italian

WHAT WE OFFER:
- The opportunity to shape the guest experience from the very beginning in one of the most exclusive luxury lodges in the Dolomites
- Full-time position with long-term career prospects
- Individual training and professional development opportunities
- Attractive salary including additional benefits
- Direct collaboration w

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fjwa5