Linux Server Support Engineer
Pubblicato il 15-08-2026 - Eidosmedia in Milano
We’re looking for a Linux Support Engineer who will join our Hotline Support Team (Level 2 support) in a shift-based environment.
As a Level 2 Technical Support Engineer you will assist to resolve all issues and perform regular troubleshoot on the Eidosmedia Products stack; you will ensure the smooth running of day to day objectives, delivering excellent customer service and first class technical support for our customers.
Company Profile
Eidosmedia is the world leader in content management and digital publishing solutions in the media and financial services sector. Our software covers the entire lifecycle of content, from authoring, management, workflow, design, to sharing, publishing and delivery, with open technologies and modern frameworks. We are innovators and disruptors, and we help our customers maximize the productivity and flexibility of their operations through the application of modern, digital technologies.
Continuous Learning: We encourage and support continuing education,
offer training to enhance job and management related skills and provide a working environment where learning and development takes place to help all employees in their job paths.
At Eidosmedia we have a long history of success with the hybrid work model that existed in our company from before the global pandemic. We consider personal and family situations of our employees and though your presence in our offices will be required some of the time, it is extremely flexible.
International context: We are a global reality, and you will deal with people all over the world with subsidiaries in France, Germany, the USA, UK, Australia and a growing tech-center in Portugal.
Enthusiasm: We love what we do, and we love doing it well. We aim to create an environment where everyone can reach their full potential.
You will be serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first level contact and conveying resolutions to th