Operations Specialist
Pubblicato il 15-08-2026 - Unobravo in Milano
From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,500 qualified therapists and more than 10 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.
The Essentials
SENIORITY: Mid-Level
LANGUAGES: Italian, English
LOCATION: Milan
SALARY RANGE: EUR 30,000 - 40,000 in line with our commitment to transparent and equitable compensation practices
What You’ll Do
- Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth
- Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling
- Build insightful dashboards to monitor the efficiency and effectiveness of our acquisition and onboarding funnel,
identifying bottlenecks, drop-offs, and opportunities for improvement
- Provide teams with the right tools and operating mechanisms to streamline their workflows and enable more effective ways of working
- Oversee and continuously improve the clinical acquisition and onboarding processes and team organization, ensuring a high-quality and consistent experience
- Act as the cross-team integration point of reference for new strategic streams of work across the company into the acquisition and onboarding processes
- Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs
Must-have
- 3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups)
- Proved hands‑on experience with process automation AI‑based
- Strong analytical mindset: comfortable reading and w