Technical Support
Pubblicato il 15-08-2026 - OMODA JAECOO ITALY in Milano
Technical Support & Technical Flying Doctor - Aftersales Department
Job Overview
We are seeking a highly skilled and dynamic Technical Support & Technical Flying Doctor Specialist to join our Aftersales Department.
In this role, you will act as a key technical bridge between our head office and our official dealer network. You will be responsible for resolving complex vehicle technical issues via our ticketing system, conducting hands-on quality checks on newly arrived vehicles, and deploying directly to dealerships as a "Flying Doctor" for urgent and high-priority cases.
Key Responsibilities
- Dealer Technical Support (Ticket Management):
- Manage, analyze, and resolve complex technical tickets submitted by the dealer network.
- Provide expert guidance on vehicle diagnostics, troubleshooting protocols, and repair procedures.
Flying Doctor (On-Site Assistance)
- Perform field visits to dealerships to troubleshoot and resolve critical, unviable, or urgent technical issues on-site.
- Provide hands-on coaching and technical assistance to dealer technicians during complex repairs.
- Quality Inspection & New Product Launches
Key Requirements & Qualifications
- Technical Background: Degree or Diploma in Automotive/Mechanical/Mechatronic Engineering or equivalent practical experience.
- Automotive Expertise: Strong background in automotive mechanics, electronics, and advanced vehicle diagnostics.
- EV / HV Systems Knowledge: Solid understanding of High Voltage (HV) systems, modern EV/PHEV/HEV architectures, and battery technology.
- Certifications: Safety certifications for working on High Voltage vehicles (e.g., PES/PAV certification or local equivalent) are highly desirable.
- Language Skills: Fluent English (written and spoken) is mandatory, as you will interact with global technical teams and document technical reports.
- Soft Skills: exceptional interpersonal, communication, and relationship-building skills. Able to manage stressful situations at dealerships wit