Technical Support Specialist
Pubblicato il 15-08-2026 - Informatica / Software in Ferrara
Technical Support Specialist (Ferrara, Italy) (12 month Contract)
Basis: Permanent Tempo pieno
Area of Interest: Support Operations
Location: Ferrara, Italy
Geotab® is a global leader in IoT and connected transportation. We are certified “Great Place to Work™” and focus on helping businesses grow, improve safety, and increase sustainability. We advance security, connect commercial vehicles to the internet, and provide web-based analytics to optimize fleets, reduce fuel consumption, and enhance driver safety.
We are growing and look for talent who are passionate, innovative, and eager to make an impact in a fast‑paced environment.
Who you are:
We seek a Technical Support Specialist who diagnoses technical issues and provides support to resolve hardware and software problems for Geotab products and partner products. The role involves varied projects across scope, complexity, and business areas.
What you’ll do:
You will help customers and partners understand and use Geotab’s products and services, diagnose technical issues, and resolve hardware and software problems with Geotab devices,
the MyGeotab™ platform, and partner products.
Key responsibilities include:
Communicating with customers, partners, and internal teams via phone, email, and chat.
Diagnosing and resolving hardware and software issues—including connectivity, installation, and software inquiries.
Coordinating return/exchange processes with internal departments.
Delivering product service training to resellers and customers.
Reporting escalated issues to management and ensuring confidentiality of customer data.
Supporting global strategic initiatives.
What you’ll bring to this role:
1–3 years of customer service/support experience.
1–3 years of technical troubleshooting experience.
Post‑secondary diploma or degree in engineering, computer science, or related field.
Bilingual: fluent in English and Italian.
Expert Excel skills and proficiency with Google Workspace.
Strong interpersonal relationship building s