Customer Care Advisor – Social Media

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fkk8i

About the Role
We are looking for motivated and customer-oriented professionals to join our Social Media Customer Care team in July. In this role, you will provide support to users through social media and digital communication channels, ensuring a positive customer experience while maintaining high-quality service standards.
Responsibilities
Respond to customer inquiries via social media platforms and other digital channels.
Provide accurate information and effective solutions to customer issues.
Handle customer complaints and elevate complex cases when necessary.
Maintain a professional and empathetic communication style.
Ensure compliance with company policies and quality standards.
Meet productivity and performance targets.
Requirements
Fluent Italian (written and spoken).
English proficiency at B1/B2 level.
Minimum typing speed of 20 words per minute.
Strong communication and problem-solving skills.
Customer-oriented mindset and ability to work in a fast-paced environment.
Basic computer literacy and familiarity with social media platforms.
Employment Conditions




Initial Contract: 12 months (renewable).
Working Hours: 40 hours per week, 8 hours per day, on a rotational shift pattern.
Flight Ticket Refund: Provided according to company policy.
Health Insurance: Included.
Portuguese Language Lessons: Free of charge.
Compensation Package
Without Accommodation
Base Salary: €1,366.17 per month
Performance Bonus: Available (details to be provided directly by the company)
With Accommodation
Base Salary: €1,040.68 per month
Performance Premio: Available (details to be provided directly by the company)
Benefits
International and multicultural work environment.
Comprehensive onboarding and training.
Career development opportunities.
Relocation support and integration assistance.
Stable employment with the possibility of contract renewal.
If you are fluent in Italian and passionate about delivering excellent customer service through digital channels, we encourage you to app

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fkk8i