Senior Customer Success Manager
Pubblicato il 15-08-2026 - Mezzi di comunicazione / TV / Radio in Milano
At MainStreaming , we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience.
With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.
We are looking for a:
Senior Customer Success Manager
Job Description
As a Senior Customer Success Manager at Mainstreaming, you will be responsible for driving customer satisfaction and retention within our CDN and Video Streaming business. You will work closely with our customers to understand their needs, identify opportunities for growth, and ensure their successful adoption of our video streaming solutions.
Responsibilities
Build and maintain strong relationships with our customers, acting as their primary point of contact.
Proactively identify and address customer needs and concerns, ensuring high levels of customer satisfaction.
Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our solutions.
Provide training and support to customers, enabling them to effectively utilize our products and services.
Oversee customer contract renewals, maximizing revenue and customer lifetime value.
Advising key customers, offering strategic guidance, performing business reviews, and spotting upsell and expansion opportunities.
Monitoring customer health metrics, identify areas of risk, and proactively address issues to mitigate churn.
Collaborate with internal teams to resolve customer issues and provide timely solutions.
Analyze customer data to identify trends, opportunities, and areas for improvement.
Collaborate cross-functionally with Sales, Product, Support teams, advocating for customer needs and ensuring alignment on customer success strategies.
What we’re looking for
PASSION FOR THE PRODUCT: Professional attitude towards software craftsmanship including testing and a passion for writing goo