Rooms Division Manager

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Apply for Rooms Division Manager – Tivoli President Milan
Overview Minor Hotels Europe & Americas invites experienced hospitality professionals to join Tivoli Hotels & Resorts as a Rooms Division Manager based in Milano, Italy. This is a full‑time, on‑site position with strong opportunities for career development in a global luxury brand.
Key Responsibilities Strategic Leadership & Excellence in Operations Orchestrate all operational and administrative functions of the Rooms Division.
Optimize room occupancy, revenue metrics, and departmental costs.
Monitor guest satisfaction scores and reputation indexes.
Conduct periodic inspections of rooms and public spaces.
Service Standards & Quality Assurance (LQA Governance) Act as the internal authority for LQA benchmarks.
Perform regular audits across Front Office, Housekeeping and Guest Relations.
Translate audit findings into corrective action plans.
Elite Training & Talent Development Create and implement bespoke training curricula.
Facilitate workshops on luxury service and LQA compliance.




Coach department heads to build high‑performing teams.
Immersive Guest Experience Management Serve as brand ambassador in public and operational areas.
Resolve complex guest grievances with diplomacy.
Design and implement upselling strategies to enhance ancillary revenue.
Elite Team Management & Synergy Align and elevate Rooms Division teams.
Develop precise scheduling and staffing plans.
Promote cross‑departmental collaboration.
Set performance metrics and career progression paths.
Qualifications Minimum five years of progressive leadership in Rooms Division or Operations at upscale or ultra‑luxury properties.
Mandatory proven expertise in LQA and Leading Hotels of the World standards.
Experience in staff training, curriculum design, or coaching within luxury hotels.
Strong focus on quality orientation and aesthetic detail.
Advanced analytical and financial acumen for translating KPIs into profitable workflows.
Demonstrated inspirat

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