Italy Field Service Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7flf0s

Job Description
As a Field Service Engineer , you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites. You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service.
Key Responsibilities:
Installation and Commissioning: Install and commission industrial barcode scanners, ensuring they operate according to customer requirements. Maintenance and Repairs: Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations. Technical Support: Provide expert technical support to customers, addressing and resolving issues promptly either on-site or through remote assistance. Customer Training: Conduct training sessions for clients’ staff to ensure understanding and proper use of equipment. Documentation: Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary.



Customer Relationship Management: Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades. Feedback and Reporting: Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes.
Requirements:
Education: Diploma or Bachelor degree in a technical field such as electronics. Languages: Italian as primary; English as additional language is considered a plus. Experience: Minimum of 3 years' experience as a service engineer, preferably within the industrial barcode scanners or a similar field. Other Information & Specific Skills
Willingness to travel up to 80% of the time across EMEA countries, with an average trip duration of 1 week. Flexibility to work outside normal hours as required to meet customer needs and se

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7flf0s