Junior Helpdesk Specialist – IT Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fm3id

Location: Cuggiono, on-site
Competenze, Esperienza, Qualifiche: se possiede i requisiti giusti per questa occasione, si candidi oggi stesso.
Employment Type: Full-time
Experience Level: Junior / Entry Level
About the RoleWe are looking for a motivated and customer-focused Junior Helpdesk Specialist to join our IT Support team. The ideal candidate has a passion for technology, good troubleshooting skills, and a willingness to learn and grow within a professional IT environment.
The Junior Helpdesk Specialist will provide first-level technical support to end users, ensuring efficient resolution of hardware, software, and access-related issues while maintaining a high level of customer satisfaction.
Key Responsibilities
- Provide first-level technical support to employees via ticketing system, phone, email, and remote assistance tools.
- Log, classify, prioritize, and track incidents and service requests.
- Troubleshoot common issues related to: - Windows operating systems/Office applications - Microsoft 365 services - Printers and peripheral devices
- Create and manage user accounts,



passwords, and permissions.
- Support onboarding and offboarding activities for employees.
- Install, configure, and maintain PCs, laptops, mobile devices, and standard software.
- Assist users with Microsoft Teams, Outlook, OneDrive, and collaboration tools.

Required Skills & Experience
- Basic knowledge of IT support principles and troubleshooting methodologies.
- Familiarity with: - Windows 10/11 environments - Microsoft 365 fundamentals - Active Directory basics - Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
- Basic hardware troubleshooting skills (PCs, laptops, monitors, printers).
- Good problem-solving attitude and ability to learn quickly.
- Good level of English (written and spoken).

Preferred Qualifications
- Diploma or degree in Information Technology, Computer Science, or related field.
- Previous internship or experience in an IT support/helpdesk role.
- Basic Pow

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fm3id