Customer Care Manager
Pubblicato il 15-08-2026 - Lexroom in Brescia
At Lexroom, we set the bar for legal AI – clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We're scaling rapidly, backed by top‑tier investors and a world‑class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.
Why Lexroom.ai?
- Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
- Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
- Deliver Meaningful Results: Your work will directly influence how legal professionals operate – faster, clearer, and more efficiently.
At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation,
a new standard for the legal world.
Your Key Responsibilities
- Own Customer Care in Italy: lead the existing Customer Care team, overseeing day‑to‑day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
- Lead Lexroom’s Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets – working in close coordination with the teams already leading international expansion.
- Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.
Requirements
- 7‑8+ years of experience within Customer Success, Customer Care, or Support functions.
- 2‑3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.
- Prove