Italy Certification Customer Care Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fn6c1

RINA is currently recruiting for a Italy Certification Customer Care Advisor - Maternity Leave to join its office in Augusta, Firenze, Roma or Verona, Italy within the Mediterranean & Africa Certification Division.
Mission
The Customer Care Advisor provides structured, day-to-day customer support within a defined operational framework. The role is responsible for managing standard customer requests, ensuring timely and accurate responses, and supporting internal teams with routine service and administrative activities. The position operates within established procedures and guidelines, requiring applied knowledge of customer service processes. It is a fully contributing role, working independently on standard cases while escalating non-routine or complex issues to more senior colleagues.
Key Accountabilities
Customer Support & Service Delivery
- Manage customer requests through multiple channels (email, phone, and internal systems), ensuring timely and accurate responses.
- Provide standard information and solutions in line with established procedures and service guidelines.
- Record,



track, and maintain customer interactions within CRM and ticketing systems, escalating complex issues to the appropriate teams when required.

Operational & Administrative Support
- Perform routine administrative activities related to customer cases, orders, and service documentation.
- Maintain accurate and up-to-date customer data across relevant systems.
- Support the preparation of basic operational reports, logs, and documentation.

Compliance & Quality
- Ensure all activities are carried out in accordance with defined processes, policies, and quality standards.
- Maintain data accuracy, consistency, and completeness across systems.
- Contribute to customer satisfaction by delivering service in line with established customer care standards.

Internal Collaboration
- Collaborate with internal functions, including Operations, Sales Support, and Logistics, to ensure effective handlin

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fn6c1