After-Sales Service Director

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fn943

Italy / USA Coordination – Global Service, FAT & SAT, CRM
Location: Nova Milanese (MB), Italy
International scope: Italy, the USA, and global customers
Travel required: Frequent planned international travel
Employment type: Full-time
Monzesi S.p.A. Società Agevolazioni is a historic Italian manufacturer specializing in high-precision grinding solutions, with strong expertise in centerless and double-disc grinding technologies and an expanding international presence, including the United States.
To support the next phase of industrial and commercial growth, we are seeking an After-Sales Service Director who will lead and coordinate the entire after-sales service function across Italy and the USA. They will also take direct responsibility for FAT & SAT activities and oversee CRM-related service processes and teams .
This is a strategic leadership position that combines service operations, customer success, technical coordination, field execution, process organization, and international team alignment.

Key Responsibilities
The chosen candidate will oversee the overall direction,



organization, and performance of the after-sales service function, emphasizing operational excellence, customer satisfaction, and business growth.

Main responsibilities include:
- Lead and develop the global after-sales service organization across the United States and Italy.
- Coordinate service operations related to:
- Installation Start- and start-up Support
- Commissioning and on-site interventions
- Maintenance activities
- Troubleshooting and emergency response
- Retrofit and upgrade initiatives
- Spare parts and technical support
- Take full responsibility for planning, coordinating, and executing FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) activities.
- Ensure FAT and SAT processes are well-organized, documented, monitored, and aligned with contractual, technical, and quality standards.
- Coordinate internal technical functions involved in FAT/SAT, including service, opera

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fn943