Italian branch manager
Pubblicato il 15-08-2026 - Altro in Italia
Hoya Lens Italia is looking for a Branch Manager who will ensure the operational, organizational, and strategic management of the Putignano (BA) branch, coordinating the activities of Customer Service and the lens assembly laboratory, while guaranteeing high standards of service, quality, operational efficiency, and support to the sales network.
This role will act as the main local point of reference for coordinating internal activities and interfacing with Milano Office, contributing to the achievement of company objectives through leadership, analytical skills, and a customer-oriented approach.
Key Responsibilities Operational Coordination Oversee the daily operations of the branch
Coordinate and supervise the Customer Service team
Manage the lens assembly laboratory and production activities
Customer Service Ensure high levels of customer satisfaction and service quality
Support the team in managing complex customer requests
Technical Support Provide first-level technical support on ophthalmic products and processes
Contribute to continuous improvement initiatives
Cross-functional collaboration Partner with Area Sales Managers and Regional Sales Managers
Support the sales team in managing key and strategic clients
Ensure operational alignment with local market needs
Contribute to business development and customer retention activities
Collaboration with central functions Act as the main point of contact with Milan central functions
Cooperate on corporate projects and initiatives
Produce periodic reports for management review
Identify improvement areas and propose corrective and innovative actions
People Management Provide guidance and performance management to team members
Foster a culture of collaboration and results-driven work environment
Support technical and operational training
Manage workforce planning, shift organization
Knowledge, Skills & Experience Fluent Italian
Degree in Optometry or High School in Optics
Proven experience in team management preferabl