Junior Customer Care Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fna37

About Us
Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.
What You’ll Be Doing
As our Junior Customer Care Representative , you’ll be the person who delivers outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. Here’s what your day-to-day will look like:
- Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
- Workflow & SOP Execution - Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions.
- Multi-channel Support - Manage basic direct messages (DMs) and social media interactions,



and handle inbound/outbound calls as required by operational needs.
- Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.
- Continuous Learning - Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills.

Who We’re Looking For
We need a problem-solver who loves teamwork and gets things done. If you’re curious and ready for real ownership, you’ll fit in Does this sound like you?
- Mindset & Growth - You bring a positive attitude, a growth mindset, and you are highly coachable. You actively seek, accept, and apply constructive feedback to improve your performance.
- Resilience & Adaptability - You possess high curiosity and stress resistance, showing comfort

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fna37