Support Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fngtu

We’ve signed up to an ambitious journey. Join us
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
L1 Support Technicians are the first point of contact for our customers. They monitor the Service Desk queue for new incidents and requests, taking ownership of relevant reported incidents as well as handling phone calls and conducting triage. They see incidents through to resolution, fostering strong relationships with key internal and external customers. Due to internal progression, we are seeking an enthusiastic, energetic,



and confident individual who can deliver world-class customer service to our customers and partners.
How To Make An Impact
- Log and monitor incidents from a range of communication channels and ensure that the appropriate action is being taken to meet SLA.
- Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information.
- Contact third parties to log support calls, get updates on open support calls, or request technical support.
- Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident.
- Assisting in internal and external customer report generation, including collating reports, managing users and passwords
- Assist with ad hoc tasks relating to implementation projects, support projects, or support administration
- Regularly update open tickets in the CSM tools
- Build strong relationships

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fngtu