Remote - IT support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fnhrn

Are you ready to join a dynamic, green-focused environment where innovation and sustainability meet? If you share our enthusiasm for cutting-edge solutions and have a knack for making compressors shine, this might be the opportunity for you.
We are looking for an experienced and committed Technical Support Engineer for Danfoss Turbocor® Compressors, to be based in Italy.
As part of our After Sales Service team, you will provide top-notch support to both internal and external Danfoss customers across Europe and the Middle East. Your mission will include delivering offsite, onsite, and online assistance to ensure our compressors perform at their best.
Manage warranty execution, troubleshooting activities, and failure analysis to identify root causes, implement corrective actions, and ensure effective customer support.
Coordinate technical support activities with OEMs and customers, including issue resolution, Aftermarket Programs/Projects, customer visits, product demonstrations, and technical training.
Leverage ERP systems and customer feedback to manage support workflows,



identify product and service improvements, and contribute to quality enhancement initiatives.
Collaborate with cross-functional teams on engineering and business initiatives, supporting new product launches, market opportunities, events, and product recommendations to drive growth.
Customer centric role requiring strong negotiation skills and ability to manage challenging situations.
Bachelor’s degree in engineering; 5+ years of experience in technical product or project management with strong networking with key stakeholders in the Air Conditioning & Refrigeration industry.
~ Practical and theoretical knowledge of Chillers and Refrigeration systems.
~ Proven technical analysis and problem-solving skills with the ability to proactively manage and seize technical opportunities to meet business growth objectives.
~ Strong oral and written communication skills in Italian and English. Knowledge of Germ

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fnhrn