Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fnsfi

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Brand Experience
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
Aware of CRM targets and actively engages in all actions to reach them.
Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
Consistently captures client data and takes notes of all qualitative information.
Knows their portfolio of customers, and the VVICs and VICs they handle.
Consistently works to achieve given sales,



KPIs and CRM targets.
Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
Stay informed about new arrivals, seasonal trends, and special events within the store.
Merchandise and Visuals
Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints).
Ensure product maintenance, replenishment on the floor.
Know the warehouse stock of all categories to ensure re‑stock shelves and maximize sales.
Partner with the team to ensure seamless day‑to‑day store operations and uphold presentation standards.
Liaise with the Visual team to follow display guidelines; Exceptional clientele, customer relationship building skills.
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fnsfi