Customer Renewals Specialist EMEA (2026-030)

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ph3Customer Renewals Team Specialist (CRT) /h3 pThe Customer Renewals Team Specialist helps develop customer relationships that promote growth, retention and loyalty. By engaging customers to deepen and strengthen relationships, you will increase account transparency and leverage that information to build an account strategy in partnership with Sales Account Executives (ASE). You’ll engage with new, existing and prospective customers promoting Circle products and driving customer satisfaction, ensuring growth and revenue targets are achieved. Additionally, you will be held accountable for contributing to the implementation of CRM and Marketing strategies. /p pThe CRT member will be responsible for sales and administrative duties performed accurately and on time, and growth within designated accounts through sales of all products, licenses and services, contract renewals, and management of trial licenses. Using the experience gained from the field and the voice‑of‑customer (VOC), the CST is actively assisting in the improvement of the CRM and the implementation of the Marketing Strategies. The CRT will follow up in a timely manner with all designated leads, collect and report pre and post‑sales customer VOC and be a student of the Circle Sales and Marketing pipeline process so that steps are followed when transitioning prospects to opportunities. /p pThe Customer Renewals Team Specialist will report to the Senior Director, Customer Success. /p h3General Responsibilities /h3 ul liManage the full renewal cycle for an assigned portfolio of accounts, ensuring on‑time and accurate contract execution. /li liProactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments. /li liPartner with Support, Customer Success Managers and Sales to identify opportunities to prevent down‑sell or churn. /li liAccurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status. /li liNegotiate renewal terms, pricing,



and contracts in alignment with Circle’s policies and approval processes. /li liMaintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date. /li liEscalate at‑risk renewals early and collaborate cross‑functionally to develop retention strategies. /li liSupport transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions. /li liPartner with finance to resolve billing or payment issues tied to renewals. /li /ul h3Required Skills/Experience /h3 ul liExperience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector. /li liGood understanding of the healthcare industry. /li liExcellent use of technology. /li liExtensive experience with Salesforce or other CRM platforms. /li liStructured: leads the customer through the process, is organized and responsive. /li liOutstanding collaboration and interpersonal skills; professional presence and behaviour with the ability to handle diverse situations. /li liOutstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills. /li liConfident: believes in own abilities and can handle rejection. /li liFocused: does not get sidetracked, knows the destination. /li liOutgoing: projects a great professional first impression, is energized always. /li liAbility to interact with all levels of the organization. /li liBe detail oriented and have excellent time management skills. /li /ul h3Educational Requirements /h3 ul liHigh school diploma or equivalent required. /li /ul h3Benefits /h3 ul liCompetitive compensation and vacation. /li liFlexible working arrangements. /li liEmployee Wellness Program. /li liProfessional development and tuition reimbursement program. /li liGratifying internal recognition/kudos programs. /li liAnnual salary review – based on company and individual performance. /li liFun, inclusive, ego‑free environment where diversity and individual thoughts are encouraged and valued. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fp8ou