Client Advisor

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One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

We are looking for a future tempo parziale (20 hours) Client Advisor (1-year contract) to join our team in Milan, La Rinascente. The role will focus on providing exceptional client service and support, particularly during store closing hours and on weekends.

Job responsibilities

Your mission
- Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member,



you’ll strengthen our customer relationships and continue to build them through first-class consultations.
- With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
- The connection to our customers doesn’t end when they leave the store - as an after-sales professional, you’ll continue to be a professional point of contact for all after-sales topics.
- A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your experience and skills
- We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
- For advising our international customers, y

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