Customer Renewals Specialist EMEA
Pubblicato il 15-08-2026 - circlecardiovascularimaging in Roma
Customer Renewals Team Specialist (CRT)
The Customer Renewals Team Specialist helps develop customer relationships that promote growth, retention and loyalty. By engaging customers to deepen and strengthen relationships, you will increase account transparency and leverage that information to build an account strategy in partnership with Sales Account Executives (ASE). You’ll engage with new, existing and prospective customers promoting Circle products and driving customer satisfaction, ensuring growth and revenue targets are achieved. Additionally, you will be held accountable for contributing to the implementation of CRM and Marketing strategies.
The CRT member will be responsible for sales and administrative duties performed accurately and on time, and growth within designated accounts through sales of all products, licenses and services, contract renewals, and management of trial licenses. Using the experience gained from the field and the voice‑of‑customer (VOC), the CST is actively assisting in the improvement of the CRM and the implementation of the Marketing Strategies.
The CRT will follow up in a timely manner with all designated leads, collect and report pre and post‑sales customer VOC and be a student of the Circle Sales and Marketing pipeline process so that steps are followed when transitioning prospects to opportunities.
The Customer Renewals Team Specialist will report to the Senior Director, Customer Success.
General Responsibilities
- Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on‑time and accurate contract execution.
- Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments.
- Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down‑sell or churn.
- Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status.
- Negotiate renewal terms, pricing, and contracts in al