Engagement Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fpovb

ph3About Us /h3pLegora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. /ppOur AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. /pp1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White Case, Dentons, and Barclays. We’ve scaled to b$100M+ in ARR /b , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. /ppWe partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. /ppJoining Legora means three things. /pullipWe blean in: /b ownership over titles, outcomes over intentions. /p /lilipWe bfight for excellence: /b high standards, direct, ego-free feedback. /p /lilipWe bgrow together: /b as a team and with our customers. /p /li /ulpMission before ego. Everyone contributes. No one coasts. /ppIf you’re driven by impact, pace, and raising the bar. This is the place. /ph3What you’ll do /h3pYou’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will: /pullipOwn the customer journey for a growing book of highly intellectual clients - leading law firms and legal teams across Italy. /p /lilipLead onboarding and implementation, ensuring clients are set up for success from day one. /p /lilipProactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans. /p /lilipAct as a strategic advisor: understanding client goals, uncovering new use cases,



and helping teams realize maximum value. /p /lilipIdentify expansion opportunities and then own the commercial negotiation, taking responsibility for renewals and upsells. /p /lilipMonitor customer health metrics and take initiative to reduce churn risk and drive retention. /p /lilipClosely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights. /p /lilipHelp build and refine our Engagement playbook - we’re building this machine together. We are just getting started on this and your input will not only be appreciated but expected. /p /li /ulh3What you bring /h3pYou care deeply about customer outcomes - and you know that successful adoption doesn’t just happen. You’re proactive, strategic, and deeply comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed. /ph3We’re looking for /h3ullip5–7 years of experience in engagement management, client advisory, account leadership, or similar roles — in a high-growth B2B SaaS environment, professional services, or consulting context. /p /lilipA track record of driving customer retention, expansion, and satisfaction. /p /lilipA hunter mentality. Someone who is comfortable going out, finding and closing commercial opportunities. /p /lilipExperience working with legal, compliance, or other regulated/complex industries and clients - or just ridiculously good at learning as you go. /p /lilipStrong project management and onboarding experience; you keep things moving and your clients confident. /p /lilipExcellent communication skills; written,



verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams. /p /lilipHigh EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act. /p /lilipA love of fast-paced, early-stage environments where you help build the playbook, not just follow it. /p /lilipComfortable with metrics - driven by data, customer health, and outcomes over process. /p /lilipSomeone who enjoys being in the office 5 days a week. A key component of Legora’s success has been in-person collaboration, and we want you to be part of that. /p /li /ulh3What we offer: /h3ullipAt Legora, you’ll have the chance to build long-term, strategic relationships with some of the world’s leading law firms - working on truly impactful problems from day one. /p /lilipYou’ll be part of a fast-scaling, entrepreneurial environment where your ideas matter and your growth is a priority. /p /lilipAs an early member of the Engagement Management team, your work will be visible, meaningful, and closely connected to both our clients and our product evolution. /p /lilipYou’ll collaborate with senior leadership and cross-functional teams, helping shape not just customer outcomes but how we engage and support legal professionals across the globe. /p /lilipWe offer a competitive salary with a high-upside equity program. /p /li /ulh3Legora is an Equal Opportunity Employer /h3pAt Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fpovb