Customer Care Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fprkk

Your Key Responsibilities

Invii la sua candidatura dopo aver letto i requisiti di competenza e qualifica per questa posizione, riportati di seguito.

Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.

Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets – working in close coordination with the teams already leading international expansion.

Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.

Requirements

7-8+ years of experience within Customer Success, Customer Care, or Support functions.

2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.





Proven experience managing teams both locally and internationally – you know how to lead in-country operations while coordinating across geographies.

Must have: experience working in international (EU) contexts.

Experience operating in a scale-up / hyper-growth environment.

You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.

Fluent in Italian and English.

Reporting Line
This role reports directly to the Head of Customer Success.

Compensation

Annual Salary Range: €45.000 - €60.000

Equity Package: Align your growth with the company's long-term success.

Benefits

Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.

Meal Vouchers: Daily support to make your lunch breaks easier.

Corporate Welfare: An annual tax-free allowance in shopping vouchers to support your personal well-being. xlwpduy

Team Retreats & Off‑sites: Dedicated time to connect, collaborate, and spark bold ideas.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fprkk