Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fqkr5

**OUR MISSION** **West** **Tech** **Shipping**is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing. **CUSTOMER SERVICE REPRESENTATIVE** Our Customer Service Representative (CSR,) will provide information and assistance to all of our customers here at West Tech Shipping, while also being committed to resolving concerns with a focus on 100% customer satisfaction. The best CSRs are motivated by providing pleasant and focused assistance to customers. They are patient, positive, empathetic, and great communicators. They are also highly-focused on providing expedient and accurate service in our fast-paced environment, towards ensuring all customers are served in a timely and courteous manner. **JOB REQUIREMENTS**
- Proven customer service experience (at least 1 year)
- Able to provide a high level of customer service to all internal and external customers at all times.
- Well spoken, with an outgoing and friendly personality.




- Patient, with the ability to remain calm and professional during challenging interactions
- Ability to multi-task, prioritize, and organize time effectively.
- At least 1 year of experience in cash handling/cash management in a business environment
- Ability to assist with the clearing, sorting and packing of cargo in store
- Flexible with the ability to work on weekends.
- Knowledge of brokerage or courier service industry preferred, but not required
- Excellent problem-solving skills with ability to follow up on resolutions
- Ensure cargo workflow procedures are followed with maximum efficiency
- Perform inventory counts as needed
- Ability to maintain high levels of productivity and focus in a fast-paced environment
- Ability to follow communication procedures, guidelines, and policies
- Disciplined and focused worker.
- CXC passes in Mathematics and English.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fqkr5