Technical Support Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fqkue

Creating Peace of Mind by Pioneering Safety and Security
- At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and _beyond. Additionally,_ in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._ Manage, overview and coordinate the Technical Support team to support pre/after sales activities and supply technical support to Customers, Technical Centers and Sales remotely and on the field. Main Tasks and Responsibilities
- Human resources management: direct responsibility of the Technical Support Team and responsibility of the Technical Centers work.
- Technical Support Service costs/revenues reporting. Responsibility of the economics management.
- Follow a complete project from the order to the customer hand hover and coordinates and controls CISA Technical Centers.
- Train the CISA Technical Centers about CISA products configuration, installation and customers management.
- Provide technical solutions, how to interact with the customers and best practices to Technical Support teams.
- Support, with the Technical Support Team,



the Sales teams by provide the devices list, to better match the customer requirements. **Required Skills**: - Have the ability to support and coordinate technicians.
- Be able to properly deal with customers and adapt to different situations and customer requirements, proposing the best solution.
- Willingness to travel at short notice mainly in Italy, but also abroad.
- Skills in assertive communication and open mind and behavior in stress situations.
- High level electronic and informatic knowledge.
- Basic electric knowledge.
- Basic ethernet network knowledge.
- Basic mechanical knowledge. Qualifications
- Bachelor Degree or University Degree in Electronic/Informatic.
- English language fluency (mandatory).
- IT literate with working knowledge of Microsoft Applications, essential (Excel, Word and Powerpoint).
- 2 years’ experience in Technical Support/After Sales.
- Highly motivated and passion driven. We Celebrate Who We Are! contact our Talent Acquisition Team © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fqkue