Project Manager Operational Excellence

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fqrcf

At Concentrix, we're more than a global technology and services leader. We are the team behind some of the world's most recognizable brands, helping them transform customer experiences, optimize operations, and achieve breakthrough business outcomes.

Operating in over 70 countries, we combine human talent, advanced technology, data-driven insights, and industry expertise to create innovative solutions that simplify how businesses work, interact, and grow.

We're looking for an Operational Excellence Project Manager to join our Performance Excellence organization and play a strategic role in delivering transformation initiatives across the region.

If you're passionate about project management, operational excellence, stakeholder engagement, and leading change in a fast-paced international environment, we'd love to hear from you.

The Role

As an Operational Excellence Project Manager, you will report directly to the Performance Excellence Director and lead high-impact projects supporting business growth, client transitions, and continuous improvement initiatives.

You will act as a key driver of operational transformation, ensuring projects are delivered successfully while creating measurable value for clients and the business.

What You'll Do

Project & Transition Management

- Lead end-to-end client transitions, from planning and implementation through stabilization and hypercare.
- Manage complex regional projects involving multiple workstreams, countries, stakeholders, and operational teams.
- Develop and maintain project plans, timelines, risk registers, and governance structures.
- Ensure all project objectives, milestones, and deliverables are achieved on time and within scope.

Operational Excellence & Continuous Improvement




- Support the design and implementation of operational excellence methodologies and governance frameworks.
- Drive process optimization initiatives that improve efficiency, quality, customer experience, and business performance.
- Promote standardization, best practices, and performance management frameworks across the region.
- Identify opportunities for innovation and operational improvement.

Stakeholder & Leadership Engagement
- Partner closely with Operations Leaders, Site Directors, Workforce Management, Quality, Training, HR, IT, and other functional teams.
- Provide project governance, executive visibility, and progress reporting to senior leadership.
- Facilitate decision-making, resolve issues, and proactively manage project risks.
- Influence stakeholders across different functions, countries, and cultures.

Cross-Functional Coordination
- Coordinate readiness activities across multiple departments to ensure successful project execution.
- Track implementation progress and ensure alignment with regional strategic priorities.
- Collaborate with global Concentrix teams to share best practices and support enterprise-wide transformation initiatives.

What We're Looking For

Required Skills & Experience
- Proven experience in Project Management, Program Management, or Operational Excellence roles.
- Strong stakeholder management and communication skills.
- Experience leading client transitions, implementations, transformation projects,



or change management initiatives.
- Ability to work effectively in a matrix organization across multiple countries and functions.
- Strong analytical and problem-solving capabilities.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously.

Preferred Background
- Experience within BPO, Customer Experience, Shared Services, Technology Services, Consulting, or Managed Services environments.
- Exposure to continuous improvement methodologies and operational excellence frameworks.
- Experience presenting to senior leadership teams and C-level stakeholders.
- Familiarity with governance, risk management, and performance management processes.

Language Requirements
- Italian: Native or Fluent
- English: C1 level

Why Join Concentrix?

✅ Be part of a global organization powering some of the world's leading brands.

✅ Work on high-visibility transformation and business improvement projects.

✅ Collaborate with international teams across EMEA and beyond.

✅ Gain exposure to executive leadership and strategic initiatives.

✅ Enjoy career growth opportunities within a people-first, innovation-driven culture.

Employment Information

Contract Type: Permanent Employment

Collective Agreement: CCNL Telecomunicazioni

Compensation Package:

- Salary Range: €28,000 - €32,000 Gross Annual Salary (RAL)
- Performance Premio
- Additional company benefits according to Concentrix policies

Ready to Make an Impact?

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Join us and help shape the future of operational excellence and business transformation.

Apply today and power the best version of you. ?

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fqrcf