Spa Manager
Pubblicato il 15-08-2026 - Rocco Forte Hotels in Milano
**ROCCO FORTE HOTELS** **THE CARLTON** **Milan** Located in the vibrant heart of fashion district of Milan, The Carlton Hotel will have 70 rooms and suites, a restaurant, a wellness center and an exclusive rooftop bar with an amazing view of the city. Designed by Olga Polizzi in collaboration with Paolo Moschino and Philip Vergeylen, the interior will combine tradition and modernity, delivering an authentic Milanese experience. Situated in a prime location overlooking Via della Spiga, renowned for its luxury boutiques, and just a few steps from Via Montenapoleone, The Carlton Hotel is set to become the new landmark of the fashion district. **SPA MANAGER** **Main purpose**:
The Spa Manager directs and supervises all aspects of wellness, supports the team day-to-day and ensures the flawless running of service in all areas of spa and fitness. Ensures that departmental goals and targets are achieved and creates an environment where Team Members are motivated and encouraged to exceed guest expectations.
**Reports to**:Hotel Manager. **Main duties & responsibilities**: - Sets clear goals for Team Members and provides support to ensure these are achieved.
- Plays an active role in the forward planning for the department, with a key emphasis on both long term strategy for the department and short term operational requirements.
- Undertakes and checks departmental briefings and handovers of shifts, making sure that communication is flawless.
- Ensures effective cooperation within the department, as well as with other departments.
- Supports the team with their daily tasks and functions, where necessary.
- Participates and contributes to all relevant meetings (e.g. Daily morning meeting, Feedback meeting, Head of Departments’ operational meeting, etc.).
- Ensures that regular on-the-job training is delivered and Team Members understand what is expected of them.
- Utilizes internal and external resources to boost career progression of all Team Members.
- Carries out job interviews for the spa department.
- In conjunction with the Hotel Manager, prepares and implements budgets and analyses sales figures, ensuring all relevant information is discussed and passed on to Team Members.
- Ensures all forecasts and timesheets are submitted in a timely manner to the relevant department.
- Checks that all monies, floats and billing procedures are implemented exactly as detailed in the SOP manual by Team Members in the department.
- Keeps abreast of the newest trends and innovations in the wellness industry. Has a strong knowledge of the local hotel and spa market to ensure competitiveness and development of the department’s service as a leader in its field.
- Creates ongoing in-house promotions and activities to stimulate sales.
- Maintains a strong menu of services with both exceptional artistic and aesthetic value.
- Respects the grooming guidelines and regulations. **We offer**: - Permanent contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months.
You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Robusto".
- Staff celebrations. **Competencies required**: - Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
- Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
- Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- Service excellence: Delivers service standards, which consistently exceed guest expectations.
- Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. **Other requirements**: - Fluent in Italian and English;
- Professional experience as Spa Manager; international experience preferred;
- Preferable evidence of self-development through specialized courses, conferences/workshops;
- Knowledge of Health & Safety provisions at international and national level;
- PC literate. **Workplace**:Via Senato 5, 20121 - Milan. Contratto di lavoro: Tempo pieno, Tempo indeterminato Retribuzione: €48.000,00 - €50.400,00 all'anno Benefit: - Buoni pasto Disponibilità: - Dal lunedì al venerdì
- Turni
- Turno diurno
- Weekend Retribuzione supplementare: - Quattordicesima
- Tredicesima