In Room Dining Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fqy1m

**ROCCO FORTE HOTELS** **THE CARLTON** **Milan** Located in the vibrant heart of fashion district of Milan, The Carlton Hotel will have 70 rooms and suites, a restaurant, a wellness center and an exclusive rooftop bar with an amazing view of the city. Designed by Olga Polizzi in collaboration with Paolo Moschino and Philip Vergeylen, the interior will combine tradition and modernity, delivering an authentic Milanese experience. Situated in a prime location overlooking Via della Spiga, renowned for its luxury boutiques, and just a few steps from Via Montenapoleone, The Carlton Hotel is set to become the new landmark of the fashion district. **IN ROOM DINING MANAGER** **Main purpose**:
The In Room Dining Manager coordinates and supervises the In Room Dining team to ensure the best Guests’ experience. He/she cooperates with Restaurant team when required.
**Reports to**: F&B; Manager. **Main duties & responsibilities**: - Responsible for ensuring the happiness and satisfaction of guests. Ensure that policies and procedures are complied with our standard of service;
- Oversee all aspects of the daily operation of the hotel’s In Room Dining service;
- Be able to align with our philosophy of creating authentic and unique experiences for our Guests;
- Responsible for creating and implementing amenity programs, working closely with the Head Chef and the F&B; Manager.
- Able and willing to motivate the team to obtain guest satisfaction and perform at the high end of the market;
- Accomplish people development objectives through recruiting, training, coaching, counselling and supervising employees;
- Ensure all the Team Members are meeting all established standards of service through ongoing and recurrent training systems;




- Responsible for selection and development of direct reports and team members, monitoring performance and providing feedback; responsible for supporting direct reports in team selection, management and development.
- Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed.
- Budget control, working closely with F&B; Manager;
- Support the Senior Management in handling all issues related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines;
- Producing staff rotas. **We offer**: - Permanent contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations. **Competencies required**: - Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance,



development and takes corrective action in order to achieve consistently high levels of service.
- Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
- Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- Service excellence: Delivers service standards, which consistently exceed guest expectations.
- Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. **Other requirements**: - At least 3 years of professional experience in a similar role in 5 stars hotels
- Fluent in Italian, English at a proficient level, a third language is preferred
- Valid HACCP certification;
- Knowledge of F&B; management software (e.g. Symphony, FutureLog), and Microsoft Office package.
- Passion for service, and ability to lead a result driven team of professionals;
- Previous experience as trainer is a plus;
- Flexibility;
- Attention to detail. **Workplace**:Via Senato 5, 20121 - Milan. Contratto di lavoro: Tempo pieno, Tempo indeterminato Retribuzione: €33.000,00 - €35.000,00 all'anno Agevolazioni: - Buoni pasto Disponibilità: - Dal lunedì al venerdì
- Turni
- Weekend Retribuzione supplementare: - Quattordicesima
- Tredicesima

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fqy1m