Adoption Manager
Pubblicato il 15-08-2026 - Teamsystem in Boltiere
Your Role At A Glance
- Define and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions.
- Design scalable, multichannel adoption journeys – self‑service, virtual agents, human touchpoints – centered on customer experience.
- Lead and orchestrate complex adoption programs with full accountability for timelines, priorities, and outcomes.
- Align and mobilize cross‑functional teams (Product, Tech, Customer Success, Operations, Marketing) without direct authority, driving execution and impact.
- Translate strategic goals into concrete operational plans, tracking progress and measuring results.
- Champion lateral thinking and innovation – finding unconventional approaches to boost engagement and product adoption.
- Leverage usage data, customer feedback, and qualitative insights to continuously optimize adoption paths.
- Build, develop, and empower the adoption team, fostering professional growth and a strong sense of ownership.
What skills are we looking for?
- Industry track record – 5–8 years minimum in a comparable role within B2B markets, preferably in services or high‑tech products, with proven ability to drive measurable outcomes across complex, multi‑stakeholder environments.
- Structured execution – proven ability to manage complex end‑to‑end initiatives: clear roadmaps, sharp priorities, consistent delivery.
- People management – experience leading, motivating, and growing teams.
- Data‑driven mindset – ability to dive deep into usage data, behavioral patterns, and customer feedback to surface insights and guide decisions.
- Cross‑functional influence – the ability to deliver results through teams and stakeholders without direct reporting lines.
- Comfort with ambiguity – confident decision‑making and direction‑setting even with incomplete information.
- Stakeholder communication – clarity, authority, and the ability to align across all levels of the organization.
- Think outside the box – genu