Engineer Customer Service EP Cube
Pubblicato il 15-08-2026 - Canadian Solar in Turbigo
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front‑runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e‑Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work‑life balance and provide various flexible work options to support our employees' well‑being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
In this role, you will be part of a talented team consisting of engineers who offer in‑house advice and support to their colleagues as well as premium service towards our customers.
This position will make use of knowledge and skillsets of solar product and energy storage experience to provide technical support and engage technical sales activities for Canadian Solar residential energy storage system. Position will be a direct communication link with salesmen, customers, product management and headquarter personnel abroad to assist with needs and support as defined below.
Main Responsibilities
- 1st & 2nd level customer contact for all after‑sales technical inquiries, troubleshooting, and warranty‑related topics
- Handle customer complaints, coordinate replacements, and ensure timely issue resolution to maintain high customer satisfaction
- Conduct customer training and technical webinars related to product usage, maintenance, and troubleshooting
- Provide support for system commissioning, remote diagnostics, and post‑installation guidance
- Collaborate closely with Product Management, Techni